Refund policy
RETURNS & REFUND POLICY
1 Returns
Time: We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. If 8 days have gone by since you received your order, we will not be able to offer you a full refund or exchange.
Return conditions:
This Returns Policy applies to all purchases made through the website https://www.shiningrgb.com. We accept the return of products that were shipped out by us and if the item is damaged, defective or in wrong specification, and if there is a case of missing parts of the order.
To be eligible for a return, your item must be in the same condition that you received it in, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Process:
Should you receive damaged, defective, or the wrong item(s), please contact us on info@shiningrgb.com and specify the damage, defect, or wrong item(s) by providing a photo of the product received.
To start a return, you can contact us on info@shiningrgb.com within 7 days of the delivery date.
We’ll notify you of the approval or rejection of your return request and the details on how to proceed the return via email. Please be aware that we do not provide a return label or pay for returns shipping. Return shipping cost is under customer’s responsibility. Please note that items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Most financial institutions will take an average of 3 to 5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
2Â Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shiningrgb.com.
1 Returns
Time: We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. If 8 days have gone by since you received your order, we will not be able to offer you a full refund or exchange.
Return conditions:
This Returns Policy applies to all purchases made through the website https://www.shiningrgb.com. We accept the return of products that were shipped out by us and if the item is damaged, defective or in wrong specification, and if there is a case of missing parts of the order.
To be eligible for a return, your item must be in the same condition that you received it in, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Process:
Should you receive damaged, defective, or the wrong item(s), please contact us on info@shiningrgb.com and specify the damage, defect, or wrong item(s) by providing a photo of the product received.
To start a return, you can contact us on info@shiningrgb.com within 7 days of the delivery date.
We’ll notify you of the approval or rejection of your return request and the details on how to proceed the return via email. Please be aware that we do not provide a return label or pay for returns shipping. Return shipping cost is under customer’s responsibility. Please note that items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Most financial institutions will take an average of 3 to 5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
2Â Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shiningrgb.com.